“Leaders of organizations often use the expression, ‘Think outside the box’ when urging their employees to innovate. The belief that eliminating constraints and allowing people to think freely will increase creativity. Instead of telling employees to think outside the box give them a ‘better box’ to innovate inside of. These constraints will actually increase creativity and lead to useful solutions.”
Stephen Shapiro, Best Practices Are Stupid
The firms that have embraced Supernova training have done exactly that. They have decided to work inside the box by giving financial advisors the tools they need to innovate their practice and their customer service. Just the simple concept of planned client contact through a phone appointment, rather than an interrupting call, is a clear example of what it means to think “inside the box.”
The Covid 19 virus has forced all of us to rethink how we work, communicate, create and generate business. Advisors are using video apps like Zoom, Citrix and Skype products for their client calls and office meetings. We are more dependent on technology than ever before.
Calls are the lifeblood of our business. The ringing of the telephone is the ringing of the cash register for financial services. It is up to each advisor and each firm to make sure that cash register is ringing.
Over and over again clients have told us they want more contact from their financial advisors, i.e. proactive service. Inside-the-box thinking asks, “How can we do that?” And the solution is to implement the Supernova process with a scheduled prearranged monthly call with every client. rapid response to their concerns and an updated financial plan in place.
Successful sales managers and team leaders who follow up on Supernova implementation find that those most successful in doubling their production in 24 months are those who faithfully follow the 12-4-2 service model.
The only ones who can truthfully commit to that standard and follow through with their commitment are those who are serious with 100-households-or-fewer segmentation.
Supernova is an innovative, creative and positive example of thought leadership. It anticipates what clients really want from advisors. It provides tools that demonstrate to centers of influence the differentiating advantage of the Concierge practice.
Supernova is a real-life example of thinking inside the box. It has proven to be extraordinary in its results.
The Supernova Folder System is a tool used in organizing your 12-4-2 appointments with clients, your Center’s of Influence, Prospects, Niches and Mastermind group. This webinar shows you how best to implement it.