It is always pleasant news when we are flying to have the gate attendant tell us that we have been upgraded to first class. It is far more comfortable to be seated where the service is better, the attention to detail and the availability of special snacks, food or drink makes the trip all the more pleasant.
There are a number of your clients who really appreciate being upgraded in their service. Remember, in supernova everyone gets a first-class experience. The goal is for the entire client base to receive outstanding service. Everyone in a concierge sized practice moves up to first class. That’s why Supernova is good news for your clients.
Just to be sure that you explain to everyone just what first-class service will mean to him or her in your supernova practice. They are part of an exclusive group of 100 or fewer clients who will have regularly scheduled contact; a planning based investment process, a 24-hour resolution of problems or concerns and 12/4/2 service. You want your clients to know that they are special and your referrals and prospects to know just what they can expect when they become a part of your exclusive Supernova practice. It is an upgrade that most clients in financial services will never experience, no matter how large the account. Take credit for what you offer, it is unique and valuable, it is an upgrade that benefits you and your clients.
Utilizing the Supernova brand is a super way to make 2013 your best year ever. If you need some help, join our member-only website or sign-up for one of our coaching programs.